The Art of Saying NO

Read this in a round trip flight to China.

Recommended by Anna, my respected coach.

In a nutshell:

Strategy #1: Be Direct And Straightforward

Strategy #2: Don't Stall For Time

Strategy #3: Replace Note With Another Word

Strategy #4: Resist The Urge To Offer Excuses

Strategy #5: Take Ownership Of Your Decision

Strategy #6: Ask The Request To Follow Up Later

Strategy #7: Avoid Lying About Your Availability

Strategy #8: Offer An Alternative

Strategy #9: Suggest Another Person Who Is Better Qualified

Strategy #10: Describe Your Lack Of Bandwidth

读书笔记